THE EXPRESSIONS OF GRATITUDE AND JOY HAVE BEEN OVERWHELMING!
It’s often said that people are quicker to complain when something goes wrong than to express gratitude when things go right. However, in the case of the FROG300, the response has been extraordinary—the complete opposite!
From all of us at OX® Oceanix, we want to extend our heartfelt thanks for the hundreds of messages we’ve received, filled with appreciation, joy, and even surprise (in capital letters!) upon receiving your OX® FROG300. From the United States, Japan, Italy, Mexico, Australia, Germany, Switzerland, Spain, Brazil, Hong Kong, Canada… Thank you!
We’d also like to offer our sincere apologies to those who, for one reason or another, didn’t have their watch on their wrist by Christmas. Rest assured, we fought hard to make it happen. Fortunately, 99% of you have already received your FROG300, according to DHL’s records.
ABOUT COSMOBANDS, ACCESSORIES,
AND T-SHIRTS
It’s important to note that no one has received their COSMOBAND©, additional accessories, or ordered T-shirts yet.
While these items didn’t fit inside the special packaging of the FROG300, that’s not the primary reason they weren’t included in the deliveries.
The straps, which are not manufactured directly by us, failed to meet our quality standards despite selecting a trusted supplier and approving samples. The final straps arrived “at the last minute” but didn’t pass our rigorous inspections.
We will now arrange a new shipment. In short: you’ll soon receive a new DHL Express tracking number for your straps and purchased accessories, as the new COSMOBAND© are nearly completed.
The good news? These new straps have an impressive Velcro adhesion that performs exceptionally underwater, avoiding premature “fuzziness” (a common issue with high-quality Velcro over time).
WHAT WE ASK OF YOU:
As a token of our appreciation, we’re offering an additional gift!
In addition to the leather COSMOBAND© you were meant to receive,
If you purchased the solid Titanium bracelet as an accessory,
You can now choose one of the following at no extra cost:
An FKM strap in your preferred color, or
A COSMOBAND© of your choice.
Simply contact us with your choice, and we’ll provide a code for you to place the order at no charge. This will allow us to send your tracking number once everything is ready.
For some, the tradition of celebrating the Three Wise Men (Magi Party) is still alive, so consider this our gift to you for the occasion!
TITANIUM G3i HARDNESS TREATMENT
At OX® Oceanix, we believe in transparency because we’re all part of the same family.
Thanks to feedback from several proud owners, we’ve identified a rare issue: some titanium cases and clasps may show premature or abnormal superficial wear marks. This appears to have affected a small batch due to a possible issue during the sandblasting and final hardness treatment process.
Rest assured, this does not compromise the actual hardness or functionality of your instrument-watch—it’s purely a cosmetic issue.
If your unit has a serial number between 01 and 101 and you notice this, please contact us for a replacement or refurbishment. We take post-sale service excellence very seriously. Quality matters to us as much as it does to the finest watch brands in the world!
Please ensure the issue is genuine before reaching out to us. Thank you for your understanding!
ID+SYS™ AND MYOX© APP
We need a few more days as we are focused on making improvements to deliver a unique app experience to activate the ID+SYS™ on your FROG300.
Please note, the blue disc contains a small code. If you record any third-party content on it, this code will be lost, and you won’t be able to use it for recording through the MYOX© app.
For more information, click here to access the Owner’s Manual section.
DON’T WAIT UNTIL THEY’RE GONE!
Remember, OX® FROG300 watches are limited-edition and will always remain so. If you’re still debating whether to get one or waiting for them to prove themselves, let us proudly say: they’re already here, and they’ve captured the attention of some very special individuals.