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CUSTOMER SERVICE

Use this form to contact us or leave a comment 

If you need technical support, print a shipping label, or manage a warranty, please use the specific form that you can find here.

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CONTACT WITH US

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OX OCEANIX WATCHES LLC
8 THE GREEN STE A 
Dover, DE 19901

UNITED STATES OF AMERICA
 

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OX-Oceanix Customer Service

Form only for owners, Warranty, dudes welcome!

If you are an FROG300's Owner, please, use this form to resolve any dude you have or open technical / service support.

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RECEIVED!

WE WILL RESPOND FAST TO YOU. THX!

ALL FIELDS MARKED WITH * ARE REQUIRED. THANK YOU FOR COMPLETING THEM!

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OX FAQ'S

  • WHERE ARE THE OX FROG300 MANUFACTURED?
    Leaving aside the automatic 'True' GMT movement supplied pre-assembled from MIYOTA® Japan (Citizen® Movement Division), each unit of the OX® FROG300 is meticulously assembled by skilled technicians in Hong Kong, from where they are shipped worldwide once completed. In Hong Kong, the production and quality team, including the founder and co-owner of the company, oversee and ensure that each manufactured unit surpasses any required quality standard, from component manufacturing, assembly, water resistance testing, timekeeping verification, packaging, to the final shipment of each unit.
  • WHY DOES THE FROG300 NASA LTD COST MORE MONEY?
    This limited edition authorized by NASA, limited to 244 units, has a higher price because it comes with 2 straps, a booklet, and special packaging, in addition to its dial with certain complexity in terms of luminescence, which significantly increases the cost of the watch. It is not more expensive because of being associated with NASA or being a limited edition.
  • WHO MANUFACTURES THE OX OCEANIX FROG300?
    Is it a trick question? :-P We manufacture them ourselves, OX Oceanix® Watches LLC, a company based in the United States / USA, and we assemble and manufacture them in our watchmaking facilities in Hong Kong, where we receive all the necessary parts from highly specialized suppliers (all parts designed and engineered by us). In the case of the automatic 'True' GMT movement, the 9075 caliber, it arrives fully assembled and customized from Japan, where MIYOTA® - Citizen® Movement Division- has a production line and factory.
  • BECAUSE AT A PRICE THAT MAY SEEM HIGH (BUT IT'S NOT),
    If you think the selling price of the FROG300 is high, then you haven't taken a look at the market or fully understood what the FROG300 offers. The price of the FROG300 is simply ridiculous, and here's why... Think about Grade 4 titanium (high hardness), which is offered by Tag Heuer Aquaracer Solar for €3,100 (a price difference of €1,800 without being automatic or having other vital functions like our FROG300). We have studied it extensively... we have been working on the FROG300 for almost 2 years (yes, you read that right, we started our project with crowns on the inside and this peculiar - and eccentric - aesthetic in the summer of 2021). Think about a mechanical movement, not like the Casio MRG Frogman that uses a high-tech analog quartz movement with solar power for €4,000 retail price, with a Grade 4/5 titanium case... a great piece, undoubtedly, but easily questionable in terms of price (a big difference of 2,690 Euros) and the functions it offers. Think about a highly durable and reputable automatic movement - 100% made in Japan, with the guarantee of one of the world's leading watchmakers, MIYOTA®/ CITIZEN® Movement Division (not imitations). Think about high-end luminescence developed by LumiNova to meet our requirements. Think about an excellent double-curved sapphire crystal with AR coating, a premium strap, and an unparalleled quick-adjust clasp... and above all, think about the fact that everything is about molds, and molds are expensive... while others produce thousands of watch parts in the same mold, we only make 1,000 or 500 - for the whole world - depending on the version: not one more, not one less. If you are a true watch enthusiast and lover, you know that OX® FROG300 is priced more than reasonably: a democratized price, amortizing molds in exchange for top-noch exclusivity, unmatched quality, functions, and components (or comparable to other divers that cost around €7-10,000). Not to mention, aside from the groundbreaking aesthetics and unparalleled comfort, think about the fact that within its 16mm thickness, you not only have a watch for a lifetime, but with its unique ID+SYS™ Emergency Data system, this Diver's watch (and only this watch) can save your life! For everything else... AliExpress or Visa Mastercard, It depends on which foot you put forward ;-)
  • WHAT IS THE 'TRUE' GMT MOVEMENT OF THE FROG300?
    The 'True' GMT movement of the FROG300, provided by the excellent japanese Miyota® 9075 caliber at 28,800 Vph, refers to the type of time adjustment in the watch. In a traditional GMT watch, the adjustment of the second time zone is typically done by turning the second time zone hand, often independently of the main hour hand. However, the term "True" GMT implies a specific method of adjustment. In the case of the OX® FROG300, the 'True' GMT time adjustment means that the change and adjustment of the time in the watch are made by jumps of one hour in the main hour hand. This is done without stopping the watch or interfering with the 24-hour hand, and the 24-hour hand can be operated independently in another position of the crown. In summary, it facilitates a quick and direct adjustment of the local time, which can be especially useful for travelers who frequently change time zones. It is a highly appreciated watch feature and complication, as it provides greater convenience and ease of use when switching between time zones, also known as 'Travelers,' a feature used, for example, in Rolex® GMT, Grand Seiko® GMT, or Omega® Ocean GMT movements with dual time zones.
  • CAN I BUY MORE THAN ONE WATCH?
    As mentioned in a previous response, it is NOT possible to purchase the same model of FROG300 twice, due to the extremely limited planned production. In the store, it is only possible to choose one unit per buyer and order.
  • WHEN WILL I BE ABLE TO ENJOY IT ON MY WRIST?
    By making a reservation or pre-order now, you secure your unit of the disruptive and innovative OX® FROG300. We warn you: there won't be enough for everyone! You can enjoy your new OX® FROG300 in June 2024, the date when it will start being delivered to its proud owners, and there are already many. In exchange for having to wait to enjoy (and boast about) this eccentric and indestructible gem (as powerful as few others), we ask for a little patience and we will keep you informed about the entire process via email (we use 2 languages, English and Spanish). The current regular price includes the first engraved ID+SYS™ disc for free (you won't have to pay for it separately).
  • WHILE I WAIT FOR IT TO ARRIVE... DO I NEED TO DO SOMETHING?
    For the watch, nothing, quite the opposite: we will take care of informing you weekly about the progress of your unit. You will receive timely information in your email until we send you the long-awaited email of... We have sent your FROG300! However, once the payment is made, you can proceed with the registration and entry of personal data that you wish to put on the ID+ Emergency Data System disc. Don't worry, once you become the owner of a FROG300 unit, you will receive an email with the ID+SYS guide.
  • WHO ASSURES ME THAT I WON'T LOSE MY INVESTMENT?
    In the face of war or a natural disaster of Tsunami magnitude, no one, not even an Insurance Company, takes responsibility for an investment or material value. This, being an extraordinary force majeure event, is the only thing that could prevent the delivery of the new Diver's watches from OX-Oceanix... rest assured, this is very serious, more than you think. OX/Oceanix is born to make a true "before and after" in instrument watches, Diver's watches, and scuba watches, with two new watches scheduled to be launched in 2025 and 2026. Expert companies in nanotechnology are working on a specific component, with one of them having Apple as its main client, for example. Your investment is secure with us. And the FROG300 will not disappoint... it's a real beast!
  • WHY IS YOUR FIRST WATCH A PRE-ORDER?
    For several reasons. The first one is to accelerate brand awareness. We have been working on the watch for about 2 years, so we were eager to see how it would perform in the market once we planned and programmed production. The second reason (we are very honest about it) is that we need to close a new round of investors for the 2025/2026 models. So what better way than to take the risk of selling something you can't have yet, but if you don't buy it later, you'll probably regret it... OX-Oceanix watches are and will always be limited production. However, by September, there will already be fully functional samples with which the final adjustments and technical tests will be conducted. UPDATE July 2nd, 2023 So far, the reception and welcome for both the watch and the brand and website have been... SPECTACULAR!! Thank you very much, we are EXTREMELY GRATEFUL to everyone!
  • CAN I CANCEL MY PURCHASE?
    Please note that you are not purchasing "as usual." Although the method, pre-ordering, is common, you are buying something you don't yet have, so: If you lack patience or cannot endure the wait, you can request a refund without any issues. Contact us here. You can wait until you have it since our return policy, which is standard, legally allows you to return it within a maximum period of 14 calendar days from the date of receipt at the address you provided when making the pre-order. To summarize: you can cancel your purchase whenever you want, and up to 14 calendar days after it has arrived (subject to the conditions specified in our return policy). It's another thing if you end up pulling your hair out for not having your unit ;-)
  • WHAT IS THE NFC TECHNOLOGY USED BY THE ID+SYS?
    To ensure that rescue, emergency, or medical personnel have access to the medical history and contact information provided by the owner of a FROG300 in less than 3 seconds, we use the same technology as a bank card: Near Field Communication (NFC) technology. The information is stored on a double-protected, non-rewritable WR100m disk and within the WR300M FROG300, which contains vital information chosen by the owner. Any member of a rescue, maritime salvage, or medical emergency team can access and use this information simply by bringing their mobile phone close to the FROG300 (it will never work from a distance, ensuring that your data is completely safe with you and on our server, which complies with SSL security standards and encryption). With this simple action of bringing a mobile phone close to the watch, members of a rescue, salvage, or emergency medical team visually verify that you are the person they need to attend to, based on the data displayed by the FROG300. Therefore, it is essential to provide a verified graphical proof of the owner's image when entering the data to ensure its validity and facilitate accurate emergency medical attention.
  • HOW DO EMERGENCY & RESCUE TEAM KNOW THAT THEY CAN ACCESS THE DATA FROM MY WATCH?
    At OX OCEANIX®, we inform and will continue to inform any association, institution or organitzations directly related to rescue, emergency, healthcare or diving about the existence of our ID+SYS® system and its simple usage for accessing vital data of the injured individual through (prior facial recognition, mandatory) . This global communication effort ensures that the majority of institutions, such as the following (in alphabetical order): International Red Cross, BSAC, CMAS, DAN, ICAR, ILS, NAUI, PADI, REGA, Royal Canadian Marine, US Coast Guard, Salvamento Marítimo, SDI, and other major organizations, are aware of and understand how to use our ID+EMERGENCY SYSTEM.
  • WHAT DATA CAN WE PUT IN THE ID+SYS?
    The system will not activate personalizing a disc if there is no verified (and authenticated) image input of yourself. It is essential to facilitate quick identification for the rescue team, first aid, or emergency healthcare assistance to validate the attached data and avoid errors if, for example, you have lent your OX FROG300 to someone else or a member of your expedition. This can be a complicated situation with the custom-fitted fluororubber strap, as it is individually adjusted to the owner. Once your image is validated, during the registration process, you will see that you can enter various details such as physical build, blood type, emergency contact information, medical conditions and/or allergies to medications, ailments, languages/nationality, medical insurance information, etc. It is a simple process, and we will guide you step by step, allowing you to choose the data you want to record.
  • HOW MUCH DOES ACTIVATING THE ID+SYS COST?
    Currently, during the first year of the FROG300 launch, the cost of the ID+ Emergency Data System® disc is free. There are currently no additional payments or subscriptions. Only in the case of needing to change or add data and requiring a new disc, you will need to pay a small amount for the change. In 2024, the cost of activating the first disc in a new unit of OX-OCEANIX® FROG300 will be USD 58 plus the courier fee (variable depending on the destination).
  • CAN I MODIFY THE DATA OF THE ID+SYS®?
    Certainly, because sometimes our body, medical insurance policy, or personal relationships change. The change is super-fast, within less than a week after entering your new data, wherever you are, you will receive the new disc.
  • WHEN WILL THE ID+®SYS BE ACTIVE / START FUNCTIONING?
    The ID+®SYS system is already starting with the delivery of the first Diver's FROG300 watches. The watch is delivered without the disc, but prepared to accommodate it. The disc will always arrive later, once the data customization process and owner validation are completed. Installing it on the FROG300 is really easy, so you can do it yourself, you won't even need any tools.
  • HOW LONG DOES THE ID+SYS® LAST?
    As long as you have your FROG300, it's an eternal relationship, but... Remember to update your data every 3 or 5 years! (which can coincide with the maintenance of the automatic movement and gaskets of your watch). Keeping an updated image of yourself is really important (every 5 years is a good idea!).
  • ARE THE DATA STORED ON THE ID+SYS™ DISK SECURE?
    They are completely secure and inaccessible: they are encrypted and only displayed after use acceptance when pressing a button displayed first on the smartphone. Additionally, access to the confirmation screen is only possible if the smartphone is less than 2 centimeters away or touching the OX OCEANIX® FROG300 watch, making direct access to the data by third parties, for instance, when walking on the street, utterly impossible. The OX® ID+SYS™ emergency data system complies with the IC ISO/IEC 14443-3 Type A standard, and the stored data is encrypted, meeting the international standards of HIPAA, GDPR, ISO/TS 18308, ISO 13606, and the OECD guidelines on data protection and medical data. Precisely for this reason, the disk is removable and not rewritable. Should there be a need to change the information, the owner will need to identify themselves in the secure online database, update the data, and they will be sent a replacement disk.
  • CAN I REWRITE THE ID+SYS DISC?
    NO, the ID+SYS® is locked (and protected) to prevent the substitution or misuse of the information inside. Only OX-OCEANIX® Scuba Watches can modify it by recording a new disc to replace it.
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